Your care coordinator or case manager initiates the process by submitting a referral on your behalf. This includes your transportation needs, schedule preferences, and any accessibility requirements. Once received, our team reviews it promptly to begin setting up your services.
We work directly with your care team to become an approved provider under your CADI waiver. This step ensures that all rides are covered and authorized, allowing you to receive transportation at no cost to you. We make this process simple and seamless for everyone involved.
Once we’re added to your plan, rides can be scheduled based on your individual needs — whether it’s recurring trips or one-time outings. Our coordinators handle the details, confirm schedules, and keep communication open to ensure reliable service every time.
On the day of your ride, one of our trained, compassionate drivers will arrive on time and ready to help. You’ll be supported from door to door with safe, respectful, and professional care — because every ride matters, and so do you.
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